Full-time Customer Success Support
Technical Support Engineer
Remote — MENA Support Team
we reply within 3 business days
About the role
Be the first line of technical support for Ajrly merchants. You'll troubleshoot API integrations, diagnose platform issues, and work closely with engineering to resolve complex problems — playing a critical role in merchant satisfaction.
What you'll do
- Provide timely and accurate technical support via email and chat
- Diagnose and resolve API, integration, and platform configuration issues
- Escalate complex bugs to engineering with clear, reproducible reports
- Document solutions and build a self-service knowledge base
- Identify recurring issues and recommend product improvements
- Participate in on-call rotation for critical merchant issues
What we're looking for
- 2+ years in technical support or solutions engineering
- Basic understanding of REST APIs, HTTP, and JSON
- Familiarity with web technologies (JavaScript, HTML, browser DevTools)
- Strong written communication in both Arabic and English
- Ability to explain technical concepts clearly to non-technical users
- Customer-first mindset and high empathy under pressure
Nice to have
- Experience with Postman or similar API testing tools
- Familiarity with Zendesk, Intercom, or similar helpdesk platforms
- Basic scripting or automation skills (Python, Node.js)
Our interview process
- 1 Application reviewWe review every application personally and respond within 3 business days.
- 2 Intro callA 30-minute chat with a team member to learn about each other and answer your questions.
- 3 Skills assessmentA focused take-home exercise or live session relevant to the role. We respect your time.
- 4 Team interviewsTwo short interviews with people you'd work closely with — no trick questions.
- 5 OfferWe move quickly. Most candidates get an offer decision within 1 week of the final interview.
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Questions? Email us at careers@ajrly.com