Part-time Customer Success CS

Onboarding Specialist

Remote — MENA CS Team
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via email · we reply within 3 days

About the role

Help new merchants launch successfully on the Ajrly platform. You'll guide them through setup, make sure they're using the right features for their business, and set them up for long-term success — all in Arabic and English.

What you'll do

  • Lead onboarding calls for new merchants (Arabic and English)
  • Walk merchants through initial store setup, products, and payment configuration
  • Identify quick wins and help merchants get their first sales faster
  • Document common onboarding challenges and create reusable guides
  • Gather merchant feedback and share structured insights with product
  • Work part-time flexible hours (approx. 20 hours/week)

What we're looking for

  • 2+ years in customer success, training, or onboarding roles
  • Fluent in both Arabic and English
  • Strong communication and presentation skills
  • Patient, empathetic approach to customer education
  • Basic technical aptitude for SaaS platforms
  • Flexible schedule compatible with part-time, async-friendly work

Nice to have

  • Prior experience as an e-commerce merchant
  • Familiarity with Ajrly or similar commerce platforms
  • Experience creating video tutorials or help documentation

Our interview process

  1. 1
    Application review
    We review every application personally and respond within 3 business days.
  2. 2
    Intro call
    A 30-minute chat with a team member to learn about each other and answer your questions.
  3. 3
    Skills assessment
    A focused take-home exercise or live session relevant to the role. We respect your time.
  4. 4
    Team interviews
    Two short interviews with people you'd work closely with — no trick questions.
  5. 5
    Offer
    We move quickly. Most candidates get an offer decision within 1 week of the final interview.
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Questions? Email us at careers@ajrly.com