Full-time Customer Success CS

Customer Success Manager

Remote — MENA CS Team
Apply for this role

via email · we reply within 3 days

About the role

Own the post-sale relationship with a portfolio of Ajrly merchants. You'll drive product adoption, prevent churn, and grow accounts — acting as a strategic partner to merchants building businesses on our platform.

What you'll do

  • Own and manage a portfolio of 50–100 merchant accounts
  • Drive product adoption, feature utilization, and health scores
  • Run regular check-ins and quarterly business reviews
  • Identify upsell and expansion opportunities within your portfolio
  • Manage renewals, churn risk, and escalations proactively
  • Relay merchant feedback to product for roadmap input

What we're looking for

  • 3+ years of customer success or account management in SaaS
  • Strong relationship-building and communication skills in Arabic and English
  • Data-driven approach to measuring and improving customer health
  • Experience with CRM tools (HubSpot, Salesforce, or similar)
  • Comfortable with data analysis and reporting on CS metrics
  • High empathy and patience with non-technical users

Nice to have

  • Prior experience with e-commerce or payments platforms
  • Experience with subscription and renewal business models
  • Customer success certifications (Gainsight, SuccessHACKER, etc.)

Our interview process

  1. 1
    Application review
    We review every application personally and respond within 3 business days.
  2. 2
    Intro call
    A 30-minute chat with a team member to learn about each other and answer your questions.
  3. 3
    Skills assessment
    A focused take-home exercise or live session relevant to the role. We respect your time.
  4. 4
    Team interviews
    Two short interviews with people you'd work closely with — no trick questions.
  5. 5
    Offer
    We move quickly. Most candidates get an offer decision within 1 week of the final interview.
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Questions? Email us at careers@ajrly.com